Frequently Asked Questions (FAQ

General Questions

1. What types of products do you offer?
Trade-Bay Ltd started trading in mobile accessories in 2015, and since then, we have never looked back, but we have grown every year. We have partnered with brands like Duracell, Procell, Energizer, Vibe, Renata, Varta, Supreme and many others. We are a trade-only business, but we do supply to individuals. 

2. Do you have a physical store?
Yes, we do have physical store

Warehouse: Euro House, Salmon Street, Preston, PR14BQ

Office: 239 Ribbleton Lane Preston PR1 5EA.

 You're welcome to visit us for expert advice, to try out products, and to make purchases in person.

Ordering and Payment

3. How can I place an order?
You can place an order through our website by adding products to your cart and checking out securely. If you prefer, you can also call our customer service team to place an order over the phone.

4. What payment methods do you accept?
We accept a variety of payment methods

  • MasterCard
  • American Express
  • JCB
  • PayPal
  • Union pay
  • Discover
  • Diners Club
  •  Maestro
  •  Elo
  • Visa

All transactions are processed securely.

Shipping and Delivery

5. What are your shipping options?
We offer standard and express shipping options across the UK. 

6. How long does delivery take?

  • Standard Economy Delivery: 3–5 business days (Mon-Fri)
  • Royal Mail Standard: 1–2 business days (Mon-Fri).
  • Royal Mail Next Day: 0-1(Next day) Business days (Mon-Fri).
  • Please note that delivery may take a bit longer depending on your location, holidays and during peak times. To know more about detailed shipping information please visit our https://tradebayuk.com/pages/ shipping page.

7. Do you deliver internationally?
Currently, we only deliver within the UK.

Returns and Exchanges

8. What is your returns policy?
We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 30 business days (Mon-Fri) for a full refund or exchange, provided it is unused and in its original packaging.

9. How do I initiate a return?
To initiate a return, please contact our customer service team at  contact@tradebayuk.com with your order number and the reason for your return. We will provide you with instructions on returning your item.

Product Information

10. Do your products come with a warranty?
Yes, most of our products come with a manufacturer's warranty that covers defects in materials and workmanship. Specific warranty details can be found on the product pages.

11. How can I find out more about a specific product?
Each product page contains detailed descriptions, specifications, and user reviews. If you have further questions, feel free to reach out to our customer service team.

Customer Support

12. How can I contact customer service?
You can contact our customer service team via the following methods:

Company name: Trade-Bay Ltd
Company No: 09616143
VAT: GB368678334
Warehouse: Euro House, Salmon Street, Preston, PR14BQ
Office: 239 Ribbleton Lane Preston PR1 5EA
Email: contact@tradebayuk.com
Phone: +44 7915 170005
Business Hours: 10am - 5pm, (Mon - Fri), (GMT) Greenwich Mean Time (London)

Live Chat: Available on our website during business hours.

Additional Help

14. Do you offer product demonstrations or workshops?
Yes, we periodically host product demonstrations and workshops to help you learn about our products and improve your skills. Please check our website or subscribe to our newsletter for upcoming events.